Use Cases: Applying Systems Thinking to Improve Small Business Management

Categories: Systems Management
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About Course

This is a series of use cases that describe and explain how to apply systems thinking to small business management. These are practical applications based on the systems science and management science theoretical framework. As our world becomes increasingly more complex we need to keep the pace by managing m,ore complexity. An important way to do this is to recognize and understand that all business systems have similar underlying patterns of structures and functions (processes).

These use cases highlight the common structures and functions underlying all business activities and shows how a manager can design, build and control them.

What Will You Learn?

  • This course will help the managers of small businesses, co-ops and non-profit organizations to learn and adopt more efficient and effective practices using systems thinking.

Course Content

Sarah’s Retail Inventory Management
Sarah owns a small retail business that sells handmade jewelry. She's been experiencing inventory management challenges, such as stockouts of popular items and overstocking of slow-moving products. Sarah realizes that she needs a more strategic approach to managing her inventory to improve sales and optimize cash flow. She adopts a systems approach.

Susans’ Restaurant Workflow
Susan's journey towards optimizing her restaurant's operations using systems thinking principles exemplifies the power of proactive problem-solving, continuous improvement, and strategic innovation. By identifying inefficiencies, leveraging feedback loops, analyzing leverage points, implementing systemic solutions, and monitoring performance, Susan transforms her restaurant into a thriving and sustainable business.

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