Use Case: Enhancing Interconnectedness through Systems Thinking


Jane, a small business owner within Wayfinders Co-operative, runs a local organic farm. She faces challenges in coordinating various aspects of her business, from crop production to distribution, and seeks to improve overall interconnectedness.

Systems Thinking Approach:

1. Identifying Components:

   – Jane maps out the key components of her farm business: planting, cultivating, harvesting, packaging, storage, and distribution.

   – She identifies relationships and dependencies between these components.

2. Feedback Loops Analysis:

   – Jane analyzes feedback loops within her operations, considering how decisions in one area affect others.

   – She identifies convergent feedback, such as customer satisfaction leading to repeat business, and divergent feedback, like delays in distribution affecting product freshness.

3. Mapping Interconnections:

   – Jane visually represents the interconnectedness of her farm using diagrams or flowcharts.

   – This helps her and her team understand the flow of activities and dependencies.

4. Identifying Leverage Points:

   – Jane identifies critical points where interventions can have a significant impact on overall efficiency.

   – This could include optimizing planting schedules to align with peak demand or streamlining distribution routes.

5. Adapting to Changes:

   – Jane remains open to feedback and adapts her processes based on market trends, weather conditions, or customer preferences.

   – Systems thinking guides her in making adjustments while considering the holistic impact on the entire farm ecosystem.


1. Improved Efficiency:

   – Jane experiences enhanced efficiency as her team becomes more aware of how their actions influence the overall farm operations.

2. Reduced Bottlenecks:

   – By addressing interconnectedness, bottlenecks in the production and distribution chain are identified and mitigated.

3. Enhanced Collaboration:

   – The systems thinking approach fosters collaboration among team members, encouraging them to consider the broader implications of their decisions.

4. Adaptive Resilience:

   – Jane’s farm becomes more resilient to external changes, as systems thinking equips her to anticipate and adapt to evolving circumstances.

This use case demonstrates how a small business entrepreneur like Jane can leverage systems thinking to address the challenge of interconnectedness, leading to improved overall performance and adaptability. 

Questions, Suggestions or Ideas?

Leave a Comment